JD Power: Internet Provider Satisfaction Now Goes Beyond Network Quality

Reliable connectivity is now a baseline expectation rather than a defining competitive advantage for residential internet providers, according to the JD Power 2026 U.S. Internet Service Provider Satisfaction Study . SM Wireless internet service continues to lead wired internet in overall satisfaction, 645 to 560 on a 1,000-point scale, but the gap narrowed by 8 points in 2026, as wired providers i