Safaricom explains why your line can be deactivated despite having airtime
Safaricom has explained why a mobile line can face deactivation despite having an airtime balance, following a complaint from a customer who questioned the company’s policy on inactive SIM cards. The issue emerged on Saturday, October 17, 2026, after an X user, Karani Mutonga, accused the telecommunications company of deactivating his line despite having Ksh190 […]
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